Cancellation Policy

This policy explains how engagements with Red Dot Consultancy can be cancelled and how refunds are handled. It applies alongside the Terms of Service and any signed proposal.

Retainer engagements

• Either party may cancel an ongoing retainer engagement with 15 days’ written notice via email.
• Work already in progress or scheduled within the notice period will be completed and invoiced.
• The initial 50% payment is non-refundable once work has commenced, as it covers onboarding, strategy, and setup already delivered.

Website & project-based engagements

• Cancellation before work begins: full refund.
• Cancellation after work has commenced: the initial 50% payment is non-refundable.
• Domain, hosting, or third-party tool costs already paid on the Client’s behalf are non-refundable.

Non-refundable items

• Deposits covering work already performed (strategy, design drafts, development, ad spend already allocated)
• Third-party costs (licenses, ad spend, domains, hosting) paid on the Client’s behalf

Process to cancel

To cancel any engagement, send written notice to reddotconsults@gmail.com, or through the communication channel agreed for the engagement, stating the engagement name and the effective cancellation date. Requests made by phone must be confirmed in writing before they take effect.

Circumstances beyond our control

Neither party is responsible for delays or failure to deliver caused by events outside their reasonable control, such as natural disasters, power or internet outages, or government action. Timelines will be adjusted fairly when this happens, and the cancellation terms above still apply if either party decides to end the engagement.